Pggame Privacy Policy — Your Data is Protected

1Introduction & Scope

Pggame is an online gaming platform offering slots, Sports Betting, fish games, bingo, and Live Casino to players in Bangladesh. By visiting or using our website pggame.onl, you are considered to have accepted this privacy policy.

This privacy policy applies to all pggame services — the website, mobile site, and any related services. If you disagree with any part of this policy, please discontinue use of pggame and contact our support team.

2What Data We Collect

Pggame only collects information needed to deliver the best gaming experience and keep your account secure. Data is collected in two ways — what you provide directly, and what is collected automatically.

Information you provide directly:

• Name, date of birth, and gender — collected at the time of account registration
• Mobile number and email address — for communication purposes
• BKash, Nagad, or Rocket number — for payment verification
• National ID card or passport — used during the identity verification (KYC) process
• What you write in support tickets

Automatically collected:

• IP Address & Device Information
• Browser type and operating system
• Page visit time and duration
• Gameplay History & Betting Records
• Cookies & Session Data

3How Collected Data Is Used

Pggame uses your information only for specific, legitimate purposes. Our primary goal is to make your gaming experience better and safer. Details are outlined below:

• Creating and managing your account, and ensuring login security.
• Processing deposits and withdrawals, and maintaining transaction records.
• Properly awarding bonuses, promotions, and VIP rewards.
• Detecting and preventing fraudulent activity and multiple accounts.
• Responding to support tickets and resolving issues.
• Responsible gaming monitoring — to detect unusual gaming patterns.
• Analyzing and improving platform performance.
• Fulfilling legal obligations and meeting regulatory requirements.

4Data Sharing & Third Parties

Pggame never sells your personal information. In certain situations, data may be shared with trusted third parties — always in a limited, targeted manner and under contractual security agreements.

• Payment processors: bKash, Nagad, Rocket — to complete transactions.
• Identity verification services: Regulated partner for KYC processing.
• Technology service providers: Servers, cloud hosting — under strict confidentiality agreements.
• Legal Authorities: Information required under a court order or government directive.
• Fraud prevention services: To prevent fraud and money laundering.

5Data Security Measures

Pggame protects your data using industry-leading technology. Our security team monitors systems 24/7 and responds immediately to any suspicious activity.

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Passwords are bcrypt-hashed — never stored in plain text.
• Two-factor authentication (2FA) — to keep your account secure.
• Regular security audits and penetration testing.
• Restricted access — only authorized staff can access your data.
• Data backup — stored securely on encrypted servers.

Please note — no one can guarantee 100% security on the internet. That's why we strongly recommend keeping your password strong and never sharing it with anyone.

6Cookies & Tracking Technologies

Pggame uses cookies to make your browsing experience smoother and more personalized. Cookies are small text files stored in your browser.

• Essential Cookies: To maintain your login session and ensure account security.
• Functional Cookies: To remember your language preferences and settings.
• Analytics cookies: For collecting platform usage statistics.
• Security cookies: To detect fraudulent login attempts.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent pggame from functioning properly.

7How Long We Retain Your Data

Pggame does not retain data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active account data — retained for as long as your account remains active.
• Transaction records — retained for up to 5 years as required by law.
• KYC documents — as required by regulatory guidelines.
• Support conversations — retained for up to 1 year.
• Closed account data — retained for a maximum of 2 years where required.

8Your Data Rights

Pggame believes you have full rights over your own data. Your key rights are listed below.

To exercise any of these rights, contact our support team in writing. We typically respond within 7 business days.

9Protection of Minors

Pggame is strictly for users aged 18 and above. We never knowingly collect data from minors. Age verification is mandatory at registration, and additional identity documents may be requested in suspicious cases.

If we become aware that a minor has created an account, that account will be immediately closed and all collected data will be deleted. If a parent or guardian becomes aware of their child's account, please notify our support team right away.

10Policy Changes & Updates

Pggame reserves the right to update this privacy policy when necessary. If any significant changes are made, we will notify you through the following methods:

• A notification will be sent to your registered email address.
• A notice will be displayed on the platform's homepage.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of pggame after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly to stay informed.

11Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our dedicated support team. We aim to respond within 7 business days.